June 6,2016 -June 10,2016
Week under review
June 6, 2016 – June 10, 2016
Iteration Plan
- 6-6-2016 Iteration plan ( 6-6-2016 Iteration Plan )
The theme of the iteration : Addressing data entry status indicator for Case team leaders
Product Development Focus
Prioritized support requests
Resolution of support requests
Resolved :
SLA percentage for the week
Summary |
|
|---|---|
Total issues this week | 6 |
Total issues due this week | 6 |
Total resolved within the week | 6 |
Total closed within the week | 0 |
Total unresolved | 0 |
|
|
Percent resolved | 100.00% |
Percent closed | 0.00% |
|
|
Total resolved within SLA | 6 |
Total closed within SLA | 0 |
Percent closed within SLA | 0.00% |
Concerns & areas for Improvement
Raised By | Concern | Solution and actions to be taken | JIRA Issue |
|---|---|---|---|
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Better space, Regular cleaning, Wi-Fi router, water jar, network cable…) Hygienic toilet for staff with wash room and water Move to a different and conducive office environment with close proximity to CATS users. |
|
Testing (QA) environment for business validation has not yet been provisioned and accessible to Product Team and users | Provision testing environment and make it accessible to users |
| |
The Team | Power outage: June 6,2016 : 4:50pm - 6:52pm June 7,2016 : 10:47 am -11:01 pm | Backup generators |
|
| Connection interruption: June 6,2016 : 4:50pm - 6:52pm June 7,2016 : 10:47 am -11:01 pm | Provision of EVDO |
|
JIRA workflow inconsistency | Investigate JIRA workflow inconsistency |
|
Action Points
Raised by | What is to be done | Why is it needed | Who is responsible (Owner ) | By when (Due Date) | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…) |
| CM-132 - Getting issue details... STATUS | |
Testing (QA) environment for business validation has not yet been provisioned and accessible to | Provision testing environment and make it accessible to users |
| CM-134 - Getting issue details... STATUS | ||
JIRA workflow inconsistency | Investigate JIRA workflow inconsistency |
| CM-140 - Getting issue details... STATUS | ||
The Team | Power outage:
| SLA support team is idle for reported time. |
| CM-135 - Getting issue details... STATUS | |
| Connection interruption:
| Lack of updating system and project tracking Difficult to access references and production server |
| CM-137 - Getting issue details... STATUS |