June 13,2016 - June 17,2016
Week under review
June 13, 2016 – June 17, 2016
Iteration Plan
- 13-6-2016 Iteration plan (13-6-2016 Iteration Plan)
The theme of the iteration : Addressing workflow module implementation on early warning major activities and UI consistency
Product Development Focus
Prioritized support requests
Resolution of support requests
Resolved :
SLA percentage for the week
| Summary | |
|---|---|
Total issues this week | 9 |
| Total issues due this week | 9 |
| Total resolved within the week | 9 |
| Total closed within the week | 0 |
| Total unresolved | 0 |
| Percent resolved | 100.00% |
| Total resolved within SLA | 100.00% |
Concerns & areas for Improvement
Raised By | Concern | Solution and actions to be taken | JIRA Issue |
|---|---|---|---|
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Better space, Regular cleaning, Wi-Fi router, water jar, network cable…) Move to a different and conducive office environment with close proximity to CATS users. |
|
Testing (QA) environment for business validation has not yet been provisioned and accessible to Product Team and users | Provision testing environment and make it accessible to users |
| |
The Team | Power outage: June 13,2016 : 2:45pm - 4:58pm June 14,2016 : 2:03 pm -2:55 pm June 15,2016: 2:06pm - 3:42 pm June 17,2016 : 12:05 pm - 2 :13 pm , 4:06pm - 5:30pm | Backup generators |
|
| Connection interruption: June 13,2016 : 2:45pm - 4:58pm June 14,2016 : 2:03 pm -2:55 pm June 15,2016: 2:06pm - 3:42 pm June 17,2016 : 12:05 pm - 2 :13 pm , 4:06pm - 5:30pm | Provision of EVDO |
|
JIRA workflow inconsistency | Investigate JIRA workflow inconsistency |
|
Action Points
Raised by | What is to be done | Why is it needed | Who is responsible (Owner ) | By when (Due Date) | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…) |
|
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Testing (QA) environment for business validation has not yet been provisioned and accessible to | Provision testing environment and make it accessible to users |
|
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JIRA workflow inconsistency | Investigate JIRA workflow inconsistency |
|
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The Team | Power outage:
| SLA support team is idle for reported time. |
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| Connection interruption:
| Lack of updating system and project tracking Difficult to access references and production server |
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