June 20,2016 - June 24,2016
Week under review
June 20, 2016 – June 24, 2016
Iteration Plan
- 20-6-2016 Iteration plan (20-6-2016 Iteration Plan)
The theme of the iteration: Addressing workflow module implementation on Logistics major activities and UI consistency
Product Development Focus
Prioritized support requests
Resolution of support requests
Resolved:
SLA percentage for the week
Summary |
|
|---|---|
Total issues this week | 12 |
Total issues due this week | 12 |
Total resolved within the week | 12 |
Total closed within the week | 0 |
Total unresolved | 0 |
|
|
Percent resolved | 100.00% |
Total resolved within SLA | 100.00% |
Concerns & areas for Improvement
Raised By | Concern | Solution and actions to be taken | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Better space, Regular cleaning, Hygienic toilet with wash room and water, Wi-Fi router, water jar, network cable…) Move to a different and conducive office environment with close proximity to CATS users. |
|
Testing (QA) environment for business validation has not yet been provisioned and accessible to Product Team and users | Provision testing environment and make it accessible to users |
| |
The Team | Power outage: June 20,2016 :12:15pm - 2:26 pm ,3:22pm -4:25 pm June 22,2016 : 3:10 pm -4:23 pm June 23,2016: 2:58pm - 3:16 pm June 24,2016 : 10:32 am - 10 :58 am | Backup generators |
|
| Connection interruption: June 20,2016 :12:15pm - 2:26 pm ,3:22pm -4:25 pm June 22,2016 : 3:10 pm -4:23 pm June 23,2016: 2:58pm - 3:16 pm June 24,2016 : 10:02 am - 11 :03 am | Provision of EVDO |
|
Action Points
Raised by | What is to be done | Why is it needed | Who is responsible (Owner ) | By when (Due Date) | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Better space, Regular cleaning, Hygienic toilet with wash room and water, Wi-Fi router, water jar, network cable…) |
|
| CM-132 - Office items should be facilitated:(Socket divider, Ventilation, regular cleaning, Wi-Fi router, cables, water jar, chairs…)The office is cleaned once a week, it has to be at least 3 days a week with this size of a team. |
Testing (QA) environment for business validation has not yet been provisioned and accessible to Product Team and users | Provision testing environment and make it accessible to users |
| CM-134 - Provision and configure testing environment for validating and approving resolved issues. | ||
The Team | Power outage:
| SLA support team is idle for reported time. |
| CM-135 - Backup power sources whenever the main power goes out | |
| Connection interruption:
| Lack of updating system and project tracking Difficult to access references and production server |
| CM-137 - Frequent internet interruption |