June 27,2016 -July 1,2016
Week under review
June 27, 2016 – July 1, 2016
Iteration Plan
- 27-6-2016 Iteration plan (27-6-2016 Iteration Plan)
The theme of the iteration: Addressing data entry summary, UI consistency and testing workflow implementation using live data
Product Development Focus
Prioritized support requests
Resolution of support requests
Resolved:
- Working on deployment ,technical review recommendations and testing workflow implementations
SLA percentage for the week
Summary |
|
|---|---|
Total issues this week | 7 |
Total issues due this week | 7 |
Total resolved within the week | 7 |
Total closed within the week | 0 |
Total unresolved | 0 |
|
|
Percent resolved | 100.00% |
Total resolved within SLA | 100.00% |
Concerns & areas for Improvement
Raised By | Concern | Solution and actions to be taken | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Better space, Regular cleaning, Wi-Fi router, water jar, network cable…)
Move to a different and conducive office environment with close proximity to CATS users. |
|
The Team | Power outage: June 27,2016 : 11:34 am - 1:40 pm June 30,2016 : 11:23 am -1:33 pm | Backup generators |
|
| Connection interruption: June 27,2016 : 11:34 am - 1:40 pm June 30,2016 : 11:23 am -1:33 pm | Provision of EVDO |
|
Action Points
Raised by | What is to be done | Why is it needed | Who is responsible (Owner ) | By when (Due Date) | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Better space, Regular cleaning, Wi-Fi router, water jar, network cable…) |
|
| CM-132 - Office items should be facilitated:(Socket divider, Ventilation, regular cleaning, Wi-Fi router, cables, water jar, chairs…)The office is cleaned once a week, it has to be at least 3 days a week with this size of a team. |
The Team | Power outage:
| SLA support team is idle for reported time. |
| CM-135 - Backup power sources whenever the main power goes out | |
| Connection interruption:
| Lack of updating system and project tracking Difficult to access references and production server |
| CM-137 - Frequent internet interruption |