Apr 25,2016 -Apr 29,2016
Week under review
Apr 25, 2016 – Apr 29, 2016
Iteration Plan
- 25-4-2016 Iteration plan (https://cats-edge.atlassian.net/wiki/display/CATS/25-4-2016+Iteration+Plan)
The theme of the iteration: Work on test results and prepare for a release with a stable version of CATS
Product Development Focus
Prioritized support requests
Resolution of support requests
- Resolved :
SLA percentage for the week
Summary |
|
|---|---|
Total issues this week | 10 |
Total issues due this week | 7 |
Total resolved within the week | 10 |
Total closed within the week | 13 |
Total unresolved | 0 |
|
|
Percent resolved | 100.00% |
Percent closed | 130.00% |
|
|
Total resolved within SLA | 10 |
Total closed within SLA | 13 |
Percent closed within SLA | 130.00% |
Concerns & areas for Improvement
Raised By | Concern | Solution and actions to be taken | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…) |
|
Power outage: Apr 27,2016 : 12:04 pm -1:55pm 3:20 pm -4:16 pm | SLA support team is idle for reported time. | Backup generators |
|
Connection interruption: Apr 27,2016 : 12:04 pm -1:55pm 3:20 pm -4:16 pm | Lack of updating system and project tracking Difficult to access references and production server | Provision of EVDO |
|
Action Points
Raised by | What is to be done | Why is it needed | Who is responsible (Owner ) | By when (Due Date) | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…) | Yared , Abdulkerim and Dawit
|
| CM-132 - Getting issue details... STATUS |
| Yared Ayalew | Team is unable to deploy a release of CATS | Provision of testing env for validating and approving resolved items | CM-134 - Getting issue details... STATUS |