Apr 18,2016 -Apr 22,2016

Week under review

Apr 18, 2016 – Apr 22, 2016

The theme of the iteration: Addressing Issues with user permission and payment request

Product Development Focus

Carryover from previous week

Prioritized support requests

Resolution of support requests

Resolved :

In progress :

SLA percentage for the week

*Summary*
Total issues this week	9
Total issues due this week	9
Total resolved within the week	6
Total closed within the week	6
Total unresolved	3

Percent resolved	66.67%
Percent closed	66.67%

Total resolved within SLA	6
Total closed within SLA	6
Percent closed within SLA	66.67%

This week’s planning was on hold in the middle of the week to have a release at the end of the week .We started working on in progress issues and validating resolved issues related with user permission to have a stable version of CATS for the release. However our plan and progress was affected due to power outage for 1 day.

Concerns & areas for Improvement

Raised By	Concern	Solution and actions to be taken	JIRA Issue
The Team	Office setup creates an uncomfortable workplace environment.	Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…)
Power outage: Apr 20,2016 : 2:30 pm -5:30pm Apr 21,2016 8:30 am -1:17 pm	SLA support team is idle for reported time.	Backup generators
Connection interruption: Apr 20,2016 : 2:30 pm -5:30pm Apr 21,2016 8:30 am -1:17 pm Apr 22,2016 2:20 pm- 3:15 pm	Lack of updating system and project tracking Difficult to access references and production server	Provision of EVDO

Action Points

Raised by	What is to be done	Why is it needed	Who is responsible (Owner )	By when (Due Date)	JIRA Issue
Melat Mamo	Actions should be taken for stated concerns and improvements	Concern areas affect work progress on each iteration week and should be addressed			CM-132 - Getting issue details... STATUS
The Team	Office setup creates an uncomfortable workplace environment.	Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…)	Yared , Abdulkerim and Dawit		CM-132 - Getting issue details... STATUS
	Power outage: Apr 20,2016 : 2:30 pm -5:30pm Apr 21,2016 8:30 am -1:17 pm	SLA support team is idle for reported time.	Abdulkerim Essa, Yared Ayalew		CM-135 - Getting issue details... STATUS
Yared Ayalew	No release of CATS to date causing challenges to data entry from NDRMC users	Provision of testing env for validating and approving resolved items			CM-134 - Getting issue details... STATUS