Apr 11,2016 - Apr 15,2016

Apr 11, 2016 – Apr 15, 2016

11-4-2016 Iteration plan (https://cats-edge.atlassian.net/wiki/display/CATS/11-4-2016+Iteration+Plan )
The theme of the iteration: Addressing Issues with user permission and validate resolved issues

Carryover from previous week

Prioritized support requests

Resolution of support requests

Resolved :

In progress :

*Summary*
Total issues this week	9
Total issues due this week	9
Total resolved within the week	8
Total closed within the week	5
Total unresolved	1

Percent resolved	88.89%
Percent closed	55.56%

Total resolved within SLA	8
Total closed within SLA	5
Percent closed within SLA	55.56%

Concerns & areas for Improvement

Raised By	Concern	Solution and actions to be taken	JIRA Issue
The Team	Office setup creates an uncomfortable workplace environment.	Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…)
The Team	Power outage: Apr 13,2016 : 8:40am -12:30pm and 2:16 pm -2:45 pm SLA support team is idle for reported time.	Backup generators
The Team	Connection interruption: Apr 11,2016 - 9am-2pm Apr 14,2016 - 11:00 am – 12:09pm	Provision of EVDO

Action Points

Raised by	What is to be done	Why is it needed	Who is responsible (Owner )	By when (Due Date)	JIRA Issue
The Team	Office setup creates an uncomfortable workplace environment.	Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…)	Yared Ayalew , Abdulkerim Essa and dawit demissie		CM-132 - Getting issue details... STATUS
	Power outage: Backup generators should be facilitated	SLA support team is idle for reported time.	Abdulkerim Essa, Yared Ayalew		CM-135 - Getting issue details... STATUS
The Team	Connection interruption: Provision of EVDO	Lack of updating system and project tracking	Yared Ayalew , Abdulkerim Essa		CM-137 - Getting issue details... STATUS
Yared Ayalew	No release to date	Provision of testing env for validating and approving resolved items			CM-134 - Getting issue details... STATUS