May 2,2016 -May 6,2016
Week under review
May 2, 2016 – May 6, 2016
Iteration Plan
- 2-5-2016 Iteration plan ( https://ndrmcc.atlassian.net/wiki/display/CATS/2-5-2016+Iteration+Plan )
The theme of the iteration: Addressing issues related with menu notification and letter template
Product Development Focus
Prioritized support requests
- 6 Improvements : (CATS-1205,CATS-1196 ,CATS-1188 ,CATS-1186, CATS-1180, CATS-1170)
- 2 Support Requests : (CATS-1232,CATS-1231)
Resolution of support requests
- Resolved :
SLA percentage for the week
Summary |
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Total issues this week | 8 |
Total issues due this week | 8 |
Total resolved within the week | 8 |
Total closed within the week | 2 |
Total unresolved | 0 |
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Percent resolved | 100.00% |
Percent closed | 25.00% |
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Total resolved within SLA | 8 |
Total closed within SLA | 2 |
Percent closed within SLA | 25.00% |
Concerns & areas for Improvement
Raised By | Concern | Solution and actions to be taken | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…) |
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Power outage: May 2,2016 : 10:33 am -12:07 pm 2:48 pm - 2:58 pm 3:52 pm- 4:25 pm May 3,2016 : 3:23 pm – 5:30 pm May 6,2016 : 11:19am – 1:44 pm | SLA support team is idle for reported time. | Backup generators |
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Connection interruption: May 2,2016 : 10:33 am -12:07 pm 2:48 pm - 2:58 pm 3:52 pm- 4:25 pm May 3,2016 : 3:23 pm – 5:30 pm May 6,2016 : 11:19am – 1:44 pm
| Lack of updating system and project tracking Difficult to access references and production server | Provision of EVDO |
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Action Points
Raised by | What is to be done | Why is it needed | Who is responsible (Owner ) | By when (Due Date) | JIRA Issue |
The Team | Office setup creates an uncomfortable workplace environment. | Office items should be facilitated: (Ventilation, regular cleaning, Wi-Fi router, water jar, chairs…) | Yared , Abdulkerim and Dawit
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